Terms & Conditions

These Terms & Conditions were last updated on 14 November 2025 and take
effect from that date.

    1. INTRODUCTION

      1.1. Who we are

      1. RWWA is established by the
        Racing and Wagering Western Australia Act 2003 (WA)
        (RWWA Act) as the controlling authority for
        thoroughbred, harness and greyhound racing in Western Australia,
        with the responsibility for off-course wagering functions
        trading as the ‘TAB’ in Western Australia.
      2. The RWWA Act (and other laws) govern RWWA and set out our
        functions and activities including but not limited to conducting
        totalisator wagering and fixed odds wagering.
      3. These Terms apply to the access or use of our Services via the
        operation of a TABtouch account (Account) or in
        our retail network, including agencies, licensed venues and
        on-course locations in Western Australia (WA TABs) (where applicable).
      1.2. Contact
       Phone: 1300 36 36 88  Email: contactus@tabtouch.com.au
      1.3. Terminology

      1. All references to ‘RWWA’, ‘we’, ‘us’ and ‘our’ in these Terms
        are a reference to Racing and Wagering Western Australia ABN 21
        347 055 603.
      2. All references to ‘you’ in these Terms are a reference to an
        individual who applies to open an Account, is an existing holder
        of an Account or uses our Services in a WA TAB.

    2. YOU AGREE

      2.1. Terms and Conditions

      1. The access to and use of our Services are subject to these
        Terms. By completing the Account application declaration or
        accessing our Services in a WA TAB, you acknowledge that you
        have read, understood and agreed to be bound by these Terms.
      2. Please read these Terms carefully. If you do not agree with any
        part of these Terms, do not complete the Account application
        process, use your Account or access our Services via your
        Account or a WA TAB (as applicable).
      3. Notwithstanding terms 2.1(a) and 2.1(b), if you access your
        Account or our Services via your Account or a WA TAB at any
        time, you are deemed to have read, understood and agreed to be
        bound by these Terms.
      4. Notwithstanding term 2.1(a), the submission of an Account
        application declaration or the provision of access to our
        Services in a WA TAB, does not oblige RWWA to provide (or to
        continue to provide) any Service. RWWA may refuse to provide a
        Service in its absolute discretion.
      2.2. Privacy Policy and Freedom of Information

      1. Any personal information you disclose to us is subject to our
        Privacy Policy. By completing the Account application
        declaration, you acknowledge that you have read, understood and
        agreed to our
        Privacy Policy
        and
        Privacy Collection Notice.
      2. Under the Freedom of Information Act 1992 (WA), you
        have a right to access documents held by RWWA, subject to some
        limitations. Please see our
        Freedom of Information
        Statement
        for more information.
      2.3. Website and applications

      By using any of RWWA’s websites, applications (e.g. TABtouch) or
      WA TABs to access your Account or utilise our Services, you
      confirm your acceptance to the terms and conditions set out on
      those websites or applications at the time of use.

      2.4. Applicable laws

      1. You agree to comply with all applicable laws and regulations of
        Western Australia and the Commonwealth of Australia in so far as
        they relate to the opening and operation of your Account and
        your use of our Services.
      2. You agree to comply with any rules, regulations, wagering
        documents and policies of RWWA, or a sporting authority
        recognised by RWWA, in relation to a sporting or racing event in
        so far as they relate to the opening and operation of your
        Account and your use of our Services and you are made reasonably
        aware of them.

    1. CHANGES TO THESE TERMS

      1. We reserve the right to change these Terms from time to time at our
        discretion. Any change will be posted on our website and will also
        be accessible through your Account.
      2. If you have an Account with us, we will use our best endeavours to
        provide you with reasonable notice in advance of changes to these
        Terms taking effect. If you object to any changes, do not continue
        to access or use your Account or our Services.
      3. Account holders will be taken to agree to such changes by continuing
        to access or use your Account after the date specified in any notice
        to you advising of changes to these Terms.
      4. If you access our Services via a WA TAB, you will be taken to agree
        to such changes the next time you access our Services.
      5. You acknowledge and agree that it is your responsibility to ensure
        that you are aware of the current Terms and Privacy Policy.
    2. SERVICES

      1. You agree that the services we offer to you via an Account or WA TAB
        includes:

        1. the ability to place a wager, win or lose;
        2. certain facilities including the ability to obtain information
          about dividends on races and other events; and
        3. other related services we may introduce from time to
          time,
          (Services).
      2. Your Account is provided for the purpose of accessing and utilising
        the Services. You must only use your Account for this purpose.
      3. We reserve the right to amend our Services from time to time.
      4. We may, at our discretion and without giving notice or reasons,
        refuse to provide Services or to continue to provide Services.
    3. YOUR CONDUCT

      5.1. Eligibility for access to our Services

      1. By applying for an Account or accessing our Services via a WA
        TAB, you represent, warrant and agree that:

        1. you are 18 years of age or older;
        2. you will comply with our identity verification requirements
          and screening;
        3. you will not deposit or wager any monies with us that are
          derived from illegal activities;
        4. you will not permit any person under the age of 18, to
          access, use or operate your Account or access our Services;
        5. you will not deposit funds belonging to third parties or
          instruct third parties to deposit into your account; and
        6. you will not permit any other person, regardless of age, to
          directly or indirectly access, use or operate your Account
          or access our Services.
      2. You represent and warrant that you will not apply for, open,
        access, use or operate an Account or access our Services if you:

        1. are under 18 years of age;
        2. primarily reside outside of Australia (unless we have
          granted you an exemption in writing);
        3. are not the Account holder;
        4. have self-excluded from wagering by any means; or
        5. are registered on BetStop – the National Self-Exclusion
          Register.
      3. We accept no responsibility or liability in the event you
        attempt to or successfully open, access, use or operate an
        Account or access our Services in circumstances where you are in
        breach of the representations and warranties in terms 5.1(a) and
        5.1(b) and you indemnify us to the fullest extent permitted by
        law in respect of any loss, claim or liability that we suffer as
        a result of you breaching the representations and warranties in
        terms 5.1(a) and 5.1(b).
      4. You may only register one Account. Duplicate accounts may be
        closed or merged at our discretion and without notice to you.
      5. You acknowledge that in order for us to activate your Account
        and provide you with the Services, you must comply with our
        identity verification requirements (see term 6) to our
        satisfaction.
      6. You acknowledge that we may request additional information or
        documentation from you at the time of onboarding and from time
        to time whilst you retain access to our Services via an Account
        or WA TAB in order for us to comply with our legislative
        obligations, including our obligations under the
        Anti-Money Laundering and Counter-Terrorism Financing Act
        2006        (Cth).
      7. You acknowledge that if you fail to provide any requested
        information under term 5.1(f), and even if you provide us with
        additional information as requested under term 5.1(f), we may,
        if required to comply with our legislative obligations, still
        close your Account and/or restrict you from accessing our
        Services via any WA TAB at our discretion without notice or
        justification to you.
      5.2. Wagering

      1. Prior to placing a wager, you must ensure your Account has a
        balance sufficient to pay the amount of the wager. We will not
        accept a wager unless full payment has been processed at the
        time the wager is made.
      2. You acknowledge that account transactions, including deposits
        and withdrawals, are subject to limits set by RWWA from time to
        time. For account deposits, limits apply:

        1. to each individual channel; and
        2. across all deposit channels in aggregate.
      3. You cannot withdraw funds that have not been turned over.
      4. You will not be able to deposit into your Account via any
        Payment Facility or withdraw funds from your Account whilst it
        is closed, suspended or subject to responsible wagering
        measures.
      5. You must not use robotic wagering systems or platforms to place
        or assist you in placing wagers with or via your Account, unless
        approved otherwise by us.
      6. RWWA’s records are deemed to be a true and correct record of all
        transactions on your Account. We will not accept records
        produced by you as evidence of your transactions.
      5.3. Conduct in WA TABs

      1. Access to our WA TABs is subject to reasonable standards of
        behaviour.
      2. You acknowledge that without providing notice or reasons to you,
        we may:

        1. exclude you from WA TABs; and
        2. restrict or suspend your access to our Services through our
          WA TABs,if you do not comply with these Terms or if, at our
          discretion, we consider that it is reasonably necessary for
          us to do so to protect our legitimate interests or to comply
          with our regulatory obligations.
      5.4. Account information and security

      1. You agree:

        1. to promptly update your Account Details to keep them true,
          accurate, current, and complete at all times;
        2. to use the security measures (eg PIN or password) we provide
          to you during the course of opening and holding an Account
          and maintain the confidentiality of your Account
          Credentials;
        3. to not permit any person to place wagers or otherwise access
          your Account;
        4. to immediately notify us via the contact details provided in
          these Terms of any known or suspected unauthorised access or
          use of your Account, or any known or suspected breach of
          security, including loss, theft or unauthorised disclosure
          of your Account Credentials; and
        5. that you are liable for all activities conducted under any
          Account created by you, even if such activities were not
          committed by you. We will not be responsible or liable for
          any loss or damage arising from your failure to maintain the
          confidentiality of your Account Credentials.
      2. You warrant that all information you provide to us by whatever
        means is true, accurate, current and not misleading.
      5.5. Account closure

      1. You may close your Account at any time by:

        1. navigating to the ‘Close Account’ tab in your Account; or
        2. contacting us on the details provided in these Terms.
      2. If your Account is closed for any reason, you will no longer be
        able to access your Account and the Services.
      3. Notwithstanding any other term in these Terms, you acknowledge
        and understand that we may close your Account or cease to
        provide you the Services at any time without notice or
        justification to you.
      5.6. Inactive Accounts

      1. If there have been no transactions on your Account for a period
        of twelve consecutive months (or longer), we will classify your
        Account as ‘Inactive’ (Inactive Account).
      2. If your Account has become an Inactive Account, we may charge an
        Inactive Account a reasonable monthly administration fee until
        you make a transaction on your Account, you close your Account,
        or until your Account balance is $0.
      3. We reserve the right to close any Inactive Account at any time
        and transfer any Account balance to your nominated bank account,
        subject to applicable bank account verification and
        reverification of identity.

    4. IDENTIFICATION REQUIREMENTS

      6.1. Regulatory and legislative obligations

      1. We are required to comply with regulatory and legislative
        obligations that may require us to, among other things:

        1. verify your identity before opening your Account, processing
          transactions within WA TABs or allowing you to transact with
          us through a Punters Club and before any bets or deposits
          can be made;
        2. verify your identity when you transact with us above certain
          values (as determined by us from time to time);and
        3. even after an Account has been opened for you, verify your
          information to ensure it remains accurate and current or
          collect additional information from you.
      2. You acknowledge that if we cannot verify your identity to our
        satisfaction, any transactions will not be processed and your
        Account may be suspended or closed.
      3. All customers participating in Punt Club activity must hold an
        open customer Account or a RWWA approved verification profile.
      4. You acknowledge that we may disclose information related to you,
        your Account or your use of our Services to regulatory or law
        enforcement authorities, if requested or required by law.
      5. You acknowledge that we are obligated to retain certain records
        in accordance with our regulatory and legislative obligations.
      6.2. Document Verification Service

      1. To help facilitate identity verification, the Australian
        Government provides authorised users (such as RWWA) with access
        to the Document Verification Service (DVS),
        which is regulated by the
        Identity Verification Services Act 2003 (Cth) and
        associated instruments.
      2. To fulfill our identity verification requirements under
        applicable laws, RWWA uses the DVS to compare and verify the
        personal information or identity documentation you provide to us
        in your Account application against government records.
      3. We are required to obtain your express consent to verify your
        identity through the DVS. We will request you provide your
        consent during the Account application process.
      4. If you do not provide consent, we are unable to open an Account
        for you.
      6.3. Initial identity verification

      1. By requesting to open an Account, you:

        1. agree to provide accurate and complete personal information,
          including your full name, date of birth, residential
          address, contact details, photographic identification
          (including biometric information) and other details
          requested for the purposes of identity verification (which
          may, from time to time, include your source of wealth and
          source of funds);
        2. agree to provide RWWA with reliable and independent
          documentation about any of the matters listed above at
          6.3(1)(i), including documentation of your source of wealth
          and source of funds, at the time of requesting an Account or
          any time after the Account has been opened. Reliable and
          independent documentation includes copies of
          government-issued identification (such as a passport or
          driver’s license) and proof of address (such as a utility
          bill or bank statement);
        3. confirm that you are authorised to provide the personal
          details requested during the Account application process;
          and
        4. acknowledge that we may disclose your personal information
          to third parties in accordance with our
          Privacy Policy.
      2. You consent to us conducting our identity verification and
        screening procedures before opening your Account. You
        acknowledge that you will not be able to access your Account
        until we have successfully verified your identity and completed
        any required screening to our satisfaction and in accordance
        with the applicable law.
      6.4. Ongoing monitoring and re-verification

      1. You acknowledge that, at any time, we may request further
        information from you to re-verify your identity or to otherwise
        comply with our regulatory and legislative obligations.
      2. You consent to us monitoring your wagering activity and use of
        our Services. This may include tracking your betting patterns,
        deposits, withdrawals, and other Account activities.
      6.5. Privacy

      Any information which RWWA collects, uses, discloses,
      transfers, holds or otherwise handles in connection with these Terms
      is subject to our
      Privacy Policy.

    5. CONDITIONS RELATING TO WAGERING

      7.1. Prohibited Jurisdictions

      1. You acknowledge that we will not accept or process Account
        applications or wagers from persons primarily residing in a
        Prohibited Jurisdiction.
      2. We may add or remove countries from the Prohibited Jurisdiction
        list at our discretion and on a case-by-case basis.
      3. You agree and warrant that you will not make any transactions
        using your Account while residing in a Prohibited Jurisdiction
        (unless otherwise agreed between us (at our absolute discretion)
        and you on a case-by-case basis).
      7.2. Restricted Jurisdictions

      1. In accordance with our commercial agreements, you acknowledge
        that we will not accept pari-mutuel wagers from residents of
        Restricted Jurisdictions.
      2. We may (at our discretion) accept other forms of wagers such as
        ‘fixed odds bets’ from Restricted Jurisdictions.
      3. We may add or remove countries from the Restricted Jurisdiction
        list at our discretion and in accordance with changes in
        commercial arrangements.
      4. You agree and warrant that you will not make any pari-mutuel
        transactions using your Account while residing in a Restricted
        Jurisdiction.
      7.3. RWWA’s rights

      1. You acknowledge that the RWWA Act and other applicable laws,
        including the Rules of Wagering 2005 (WA), permit RWWA to:

        1. refuse to accept wagers placed via an Account or at all or
          any of our WA TABs;
        2. cancel an outstanding wager and refund the value of the
          wager to you;
        3. refuse to accept an application to establish an Account;
        4. having accepted a deposit, refuse it or any part of it;
        5. place restrictions on your Account; and
        6. close your Account and refund the balance to your nominated
          bank account,at any time and without giving you any notice
          or justification for doing so.
      2. The reasons we may not accept a wager placed by you include
        where we have reasonable grounds to believe the wager:

        1. has been placed by someone who is not you on your Account;
        2. has been placed from an Account whilst it is suspended or
          subject to responsible wagering measures;
        3. is fraudulent or otherwise unlawful;
        4. has been made from a Prohibited Jurisdiction;
        5. has been made from a location that cannot be determined or
          is otherwise suspicious due to technologies such as VPN,
          Hosted Services or TOR networks; or
        6. does not comply with these Terms.
      3. The reasons we may decline deposits or request further
        information include where we determine:

        1. that the funds deposited are not for the purpose of
          wagering;
        2. there is not enough information to prove the owner of a
          Payment Facility used to make the deposit;
        3. a payment to or from an Account is not made or received (as
          applicable) by the Account holder; or
        4. a payment to or from an Account may be unlawful or does not
          comply with these Terms.
      4. The reasons we may withhold or restrict a withdrawal request
        (including deposited funds and winnings) include:

        1. where your Account is restricted or under investigation or
          otherwise;
        2. pending verification that a Payment Facility for an Account
          has been verified against your name; or
        3. where we determine that a Payment Facility has been misused
          or used fraudulently.
      5. Notwithstanding any other term in these Terms, the reasons we
        may close or temporarily suspend your Account include where:

        1. you become bankrupt;
        2. you are abusive or threatening towards RWWA employees or
          representatives or any third parties in relation to your
          wagering activities;
        3. we reasonably doubt the legitimacy, accuracy or completeness
          of any information or documents you have provided for the
          purposes of identity verification;
        4. we reasonably consider that either you or your Account use
          represents a risk to our business and/or our exposure to
          risk under our regulatory or legislative responsibilities;
        5. we reasonably determine that you have failed to maintain the
          accuracy and currency of your Account Details;
        6. you transact on your Account from a Prohibited Jurisdiction;
        7. you refuse or fail to respond to our request for further
          information or documentation;
        8. we suspect that your Account and/or use of our Services is
          illegal;
        9. if the Account or Services are used for any purpose other
          than those purposes for which we have provided them to you;
          or
        10. you have failed to comply with these Terms.
      6. If we close your Account because we reasonably suspect that your
        Account has been used for a fraudulent transaction or purpose,
        you agree and acknowledge that any outstanding wagers made
        through the account are void.
      7. You acknowledge and agree that we may record telephone
        conversations with you when you use any telephone wagering line
        or any other phone line connected with the use of your Account,
        our Services or RWWA.
      7.4. Errors in relation to markets

      If a wager is accepted in error by us on an event or outcome
      and the error is material, the wager will be void and your stake
      returned. Examples of this include human errors or system problems
      where a bet is accepted at a price (which includes the odds, line,
      handicap provisions and other terms or details of the bet) that is
      materially different from those available in the general market at
      the time the bet was made or obviously incorrect given the change of
      the event occurring at the time the wager was made.

    6. PAYMENT

      8.1. Payment Facilities

      1. Our acceptable Payment Facilities and the conditions in which
        they may be utilised are set out in Schedule 1 of these Terms.
      2. Any Payment Facilities registered against an Account must be in
        the same name used to open the Account.
      3. We may from time to time permit other payment methods and
        facilities not listed in these Terms for legal or commercial
        reasons.
      4. You acknowledge and agree that:

        1. we may provide your personal information to payment
          providers to prevent fraudulent deposit transactions or to
          confirm the legitimacy of a Payment Facility you register;
        2. we may refuse or restrict any Payment Facility registered by
          you if it does not comply with the conditions set out in
          these Terms or the terms of any payment provider (as
          applicable); and
        3. deposits via any Payment Facilities cannot be withdrawn as
          cash unless turned over as wagers.
      8.2. Chargebacks

      1. You agree that no chargebacks or other cancellation of deposits
        will be made relating to your Account without our consent.
      2. To the extent permitted by law, in the event we suffer a loss
        due to a chargeback, you agree to indemnify us for any costs,
        claims, damages and expenses relating to or arising in
        connection with this, including any expense incurred by us in
        recovering such amounts.
      3. We reserve the right to withhold any funds in your Account to
        offset against chargeback losses.

    7. BONUSES AND PROMOTIONS

      1. Bonus offers and promotions may be subject to separate terms and
        wagering requirements. These must be read, understood and agreed to
        prior to participation. By accepting any bonus offer or promotion,
        you are deemed to have agreed to the terms and wagering requirements
        of that bonus offer or promotion, which are made reasonably
        available to you.
      2. RWWA reserves the right, acting reasonably and in good faith, to
        determine that an Account holder is not eligible for certain
        products, bet types or promotions (in part or in full).
    8. RESPONSIBLE WAGERING

      10.1. Our commitment

      1. We are committed to ensuring that you and members of the
        community who engage in our Services do so responsibly. We are
        focused on positioning ourselves as a competitive and
        responsible organisation while ensuring the necessary safeguards
        and harm minimisation tools are implemented and available to you
        and the communities in which we operate.
      2. For free and confidential support, call 1800 858 858 or visit
        www.gamblinghelponline.org.au.
      3. For more information view our
        Responsible
        Wagering Code of Practice        .
      10.2. Financial limits

      1. We may, from time to time, place non-standard financial limits
        on your Account at our sole and absolute discretion without
        notice or justification to you.
      2. Subject to term 10.2(a), you may at any time set financial
        limits on your Account including:

        1. Bet Limits: a cap on the amount of money
          you can place on a single bet.
        2. Deposit Limits: a limit on the amount you
          can deposit into your Account within a chosen period of
          time.
      3. During the Account application process, you will be asked to
        either set a Deposit Limit or confirm that you do not wish to
        set a Deposit Limit. If you confirm that you do not wish to set
        a Deposit Limit, we will provide you with information about the
        benefits of setting a Deposit Limit and ask you whether you wish
        to proceed with not setting a Deposit Limit.
      4. We will ask you to review whether you wish to set or amend your
        Deposit Limit (as applicable) on each anniversary of the date on
        which you made your first wager with us using your Account.
      5. You may set a Deposit Limit for 1, 7, 14 or 30 days.
      6. At any time after opening an Account, you may set a financial
        limit through your Account by selecting ‘My Account’ followed by
        ‘Bet Limits’ or ‘Deposit Limits’.
      7. A financial limit will take immediate effect on your Account for
        the period requested. However, any increase to existing
        financial limits on an Account is subject to a seven day cooling
        off period.
      8. We will not accept your deposit via any Payment Facility if your
        deposit exceeds your remaining Deposit Limit.
      10.3. Taking a break

      1. You may take a break from your Account for a specified period of
        time as nominated by you.
      2. Break periods may be set up in your Account or by calling us on
        our contact details set out in these Terms.
      3. During the break period:

        1. you cannot deposit or place a wager with us; and
        2. you will still be able to withdraw funds from your Account.
      4. The break period cannot be cancelled or shortened. The break
        period may however be extended at any time during or after the
        break period has been completed by contacting us on the details
        provided in these Terms.
      5. After the break period is over, you will be able to access your
        Account.
      10.4. Self-Exclusion

      1. You may self-exclude from our Services via:

        1. WA TAB Self-Exclusion: our voluntary
          program which is designed to assist you from accessing WA
          TABs and holding an Account, for a minimum of 12 months. You
          may contact selfexclusion@rwwa.com.au for more information.
        2. BetStop: The National Self-Exclusion
          Register that allows you to voluntarily self-exclude from
          all licensed online wagering services, for three months up
          to lifetime. You may join the self-exclusion register at
          www.betstop.gov.au/signup/
      2. Once self-excluded:

        1. you cannot access your Account, deposit or place a wager
          with us via an Account and you must not open, or attempt to
          open, another Account;
        2. all pending wagers will stand, and your Account balance will
          remain unchanged; and
        3. we will use reasonable endeavours to ensure that we do not
          accept wagers from you at our WA TABs, however, we cannot
          guarantee that such wagers will not be accepted.
      3. You may request to withdraw your Account balance by contacting
        us on the contact details contained in these Terms. If you were
        opted in for marketing communications prior to self-excluding,
        you will cease to receive marketing communications within 24
        hours.
      10.5. Activity statements

      1. We will provide you with a monthly activity statement during any
        month in which you place one or more wagers via your Account
        setting out all transactions for the month, including deposits,
        wins, losses, withdrawals and spend, net result, opening and
        closing balance, and the net win or loss for the prior six
        months.
      2. You can review your activity at any time through your Account or
        by contacting our Customer Management Centre on 1300 36 36 88.
      10.6. Resources

      You, your family, or any other person can contact the
      following services to receive free information, advice and support:

      1. Centrecare Gambling Help WA via 08 9325 6644;
      2. Gambling Help Online via 1800 858 858 or
        www.gamblinghelponline.org.au
        for free 24/7 anonymous support;
      3. BETSTOP – the National Self-Exclusion Register via 1800 238 786
        or www.betstop.gov.au;
      4. GAMBLEAWARE via
        www.gambleaware.com.au; and
      5. Gambler’s Help Youth Hotline for under 25s via 1800 262 376.

    9. MARKETING

      11.1. Preferences

      1. During the Account application process, you will be asked
        whether you wish to receive marketing communication from us.
        This is optional and you may opt in or opt out.
      2. If you opt-in, you may still opt-out at any time by:

        1. updating your contact preferences in your Account; or
        2. using any other unsubscribe facility we may provide.
      3. If you have opted in to receive marketing communications from
        us, you acknowledge and consent that any information you choose
        to provide in response to marketing-related questions may be
        used by us to:

        1. personalise your customer experience;
        2. tailor our communications; or
        3. provide you with offers and promotions that we believe may
          be of interest to you.
      4. In accordance with the
        Gaming and Wagering Commission Regulations 1988, if:

        1. you have consented to receiving marketing communications
          from us and you do not access your Account for a period of
          12 months; or
        2. your Account is closed for whatever reason,you will be
          deemed to have withdrawn your consent to receive marketing
          communications from us.
      11.2. Push Notifications

      Customers using our mobile application that accept push
      notifications when prompted by your device’s operating system, may
      receive messages delivered by TABtouch covering a variety of content
      including special offers and bonus bets. You may decline marketing
      messaging sent via push notifications by refusing the relevant
      permission to our mobile application in your phone or tablet
      settings.

    10. WEBSITES AND APPLICATIONS

      12.1. Content

      1. The content on our websites and applications are provided for
        general information only and are not intended to amount to
        advice on which you should rely. Although we make reasonable
        efforts to update our content, we make no representations,
        warranties or guarantees, whether express or implied, that the
        content is accurate, complete or up-to-date.
      2. Our websites and applications may contain links to other sites
        and resources provided by third parties. These links are
        provided for your information only. Such links should not be
        interpreted as approval by us of those linked websites or
        information you may obtain from them. We have no control over
        the contents of those sites or resources, and you access third
        party websites entirely at your own risk and subject to the
        terms and conditions of use for those websites.
      3. Premium Content refers to Giddy Up, Live Streaming and Race
        Replays. Premium Content is available to all eligible
        accountholders.
      12.2. Accessibility

      Our websites and applications are provided on an ‘as is’ and
      ‘as available’ basis. To the extent permitted by law, we make no
      representations or warranties, express or implied, regarding the
      operation or availability of our websites and applications.

    11. GENERAL

      13.1. Entire Agreement
      These Terms, together with our Privacy Policy and any additional
      rules or terms referred to within these Terms or on our websites or
      applications, constitute the entire agreement between you and RWWA
      and supersede any prior agreements or understandings, whether
      written or oral, relating to your Account and your access to our
      Services.
      13.2. Severability
      If any provision of these Terms is found to be invalid, unlawful or
      unenforceable by a court of competent jurisdiction, that provision
      shall be severed, and the remaining provisions will continue to be
      valid and enforceable to the fullest extent permitted by law.
      13.3. No Waiver
      Our failure to enforce any right or provision of these Terms shall
      not constitute a waiver of such right or provision. Any waiver must
      be in writing and signed by an authorised representative of RWWA.
      13.4. Force Majeure
      We shall not be liable for any delay or failure in performance
      resulting from acts beyond our reasonable control, including but not
      limited to acts of God, war, terrorism, government restrictions,
      natural disasters, pandemics, cyberattacks, service outages,
      technical failures, or interruption of services.
      13.5. Assignment
      You may not assign, transfer, or otherwise dispose of your rights or
      obligations under these Terms.
      13.6. Governing jurisdiction
      These Terms are governed by the laws in force in Western Australia
      and you agree to submit to the exclusive jurisdiction of the courts
      in Western Australia in relation to any dispute concerning these
      Terms.
      13.7. Dispute resolution
      If you have a complaint, please contact the Customer Management Team
      on 1300 36 36 88. We will use our best efforts to resolve disputes
      internally. If a matter cannot be resolved informally, it may be
      referred to the applicable authorities.
      13.8. Third Party rights
      These Terms do not confer any rights on any third party unless
      expressly stated otherwise.
      13.9. Limitation of liability

      1. To the maximum extent permitted by law, our maximum liability
        and responsibility for any loss, damage, liability, claim and
        expense (including but not limited to legal costs) whatsoever,
        whether direct, indirect or consequential, that may result from
        the use of the Account, Services or our websites or applications
        or any linked third party website or from the use of or reliance
        on any information, advice, opinion, representation, provided on
        or made available through the site or any linked third party
        website is limited to $10,000.
      2. Nothing in these Terms affects any liability which cannot be
        excluded or limited under applicable law. If a supply under
        these Terms is a supply of services to a consumer within the
        meaning of the Australian Consumer Law as set out in the
        Competition and Consumer Act 2010 (Cth)
        (ACL) nothing contained in these Terms
        excludes, restricts or modifies the application of any
        provision, the exercise of any right or remedy, or the
        imposition of any liability under the ACL, provided that, to the
        extent that the ACL permits us to limit our liability, then our
        liability will be limited to either the resupply of the services
        or the payment of the cost of resupplying the services.
      3. Except for any liability that cannot be excluded by law, we are
        not liable and do not accept responsibility for:

        1. wager selections that are not received or which are received
          and subsequently corrupted or rejected by the server,
          whether or not after receipt by us;
        2. any lost, misdirected or corrupt communications via our
          Services;
        3. our websites or applications not being continuously
          available for use;
        4. any loss or damage whatsoever (including but not limited to
          direct, indirect or consequential loss) or personal injury
          suffered or sustained in connection with your use of the
          Account, Services or the award or payment of a prize or
          otherwise relating to your use of our websites or
          applications, however caused, including technical failures
          or incorrect or corrupt data supplied to you;
        5. any theft, unauthorised access or third-party interference;
        6. any variation in the value of any prize; or
        7. any tax liability incurred by you.
      4. In accordance with the RWWA Act, no claim lies against RWWA, a
        director, or an officer, employee or agent of RWWA in relation
        to a wager that has been accepted by or on behalf of RWWA
        otherwise than in accordance with a written law.
      13.10. Intellectual property

      1. All intellectual property rights in the content, software,
        trademarks, domain names, graphics, user interfaces, and all other
        materials contained on or used in connection with our websites or
        applications for the purpose of your Account and the Services are
        owned by or licensed to RWWA.
      2. You grant us a non-exclusive, worldwide, irrevocable, perpetual, and
        royalty-free licence to use and exploit any material that you upload
        or otherwise submit to our websites and applications for any
        purpose.
      3. Except as expressly permitted under these Terms, you may not copy,
        reproduce, modify, republish, upload, post, transmit, distribute,
        scrape, reverse-engineer, or otherwise use any part of our
        intellectual property without our prior written consent.
      4. You are granted a limited, non-exclusive, non-transferable, and
        revocable licence to access and use our websites and applications
        solely for personal use in accordance with these Terms.
      5. Nothing in these Terms transfers any ownership of intellectual
        property rights to you or any third party. All rights not expressly
        granted are reserved.
      6. Any unauthorised use of our intellectual property may result in
        prosecution or other action taken against you.
      13.11. Access to vision and audio

      1. If you are logged into your Account, you may have access to a live
        or near live feed of thoroughbred, harness or greyhound racing
        visual, audio or audio-visual coverage (Live Feed)
        for your own personal viewing.
      2. You are prohibited from communicating, resupplying, copying, storing
        or otherwise exploiting the Live Feed, including exploiting the Live
        Feed in any public place or for any purpose other than personal
        reviewing by you.
    1. INTERPRETATION AND DEFINITIONS

      14.1. Interpretation

      1. This interpretation term applies unless inconsistent with the
        context.
      2. If a word or phrase is defined, then its other grammatical forms
        have a corresponding meaning.
      3. The singular includes the plural and vice versa.
      4. A reference to a document includes a variation or replacement of
        it.
      5. A reference to a statute includes its subordinate legislation
        and a modification, replacement or re-enactment of either.
      6. A heading is for convenience only and does not affect the
        interpretation of these Terms.
      7. Part performance of an obligation does not constitute
        performance of an obligation.
      8. A term, condition or warranty in these Terms in favour of or on
        the part of two or more people benefits or binds them jointly
        and severally.
      9. The word ‘includes’ and similar words are not words of
        limitation and do not restrict the interpretation of a word or
        phrase in these Terms.
      14.2. Definitions
      In these Terms, unless the context requires otherwise:

      Account has the meaning given to it in term 1.1.

      Account Credentials means the authentication
      elements used to log in to or access your Account securely and may
      include your username, password, PIN, two-factor authentication
      codes, security questions and biometric data.

      Account Details means the personal and
      account-specific information that identifies or describes you and
      your Account and may include your name, date of birth, residential
      address, email address, phone number, gender, identity
      documentation, payment details, transaction history and account
      number.

      ACL has the meaning given to it in term 13.9.

      Payment Facility means a payment method for
      depositing funds into an Account approved by RWWA as set out in
      Schedule 1.

      Privacy Policy means RWWA’s privacy policy
      available here as
      amended or updated from time to time.

      Prohibited Jurisdiction means any country other
      than Australia (unless otherwise agreed between us (at our absolute
      discretion) and you on a case-by-case basis). For the avoidance of
      doubt, a Restricted Jurisdiction is not a Prohibited Jurisdiction.

      Restricted Jurisdiction means New Zealand, Canada,
      or the Isle of Man.

      RWWA means Racing and Wagering Western Australia as
      established under the RWWA Act.

      RWWA Act means the
      Racing and Wagering Western Australia Act 2003 (WA).

      Services has the meaning given to it in term 4.

      Terms means these terms and conditions as amended
      or updated from time to time.

      WA TAB has the meaning given to it in term 1.1.

    Schedule 1 – Payment Facilities

    Payment Facility Eligibility Cash withdrawal Other conditions
    Debit card (MasterCard or Visa) Australian Residents Non-Australian resident (non-VIP customer) Not permitted unless funds turned over
    1. You may register multiple debit cards against your Account. Accounts with more than one registered debit card will require a default to be nominated.
    2. You are not permitted to make more than two changes to the registered debit cards against your Account within a 180 day period.
    3. Any debit card registered against your Account must be in your name. The use of third-party debit cards is not permitted.
    4. No fees for debit card deposits are applied by RWWA.
    PayID Australian Residents Not permitted unless funds turned over
    1. An Account may have a maximum of one PayID registered to it.
    2. You may generate a PayID in the Deposits section of your Account by providing a unique email address or phone number.
    3. You acknowledge that if you transfer funds to an incorrect PayID we take no responsibility for the funds and cannot retrieve the funds on your behalf. You will need to contact your bank.
    PayPal Australian Residents Non-Australian resident (non-VIP customer) Not permitted unless funds turned over
    Apple / Google Pay Australian Residents Non-Australian resident (non-VIP customer) Not permitted unless funds turned over
    BPay Australian Residents Not permitted unless funds turned over
    Telephone Australian Residents The Call Centre representative will ‘call back’ (or repeat) the details of the bet that has been recorded every time you place a bet. It is important that you listen to the call back carefully and ask for any error to be corrected at that time. Once you have accepted the call back and ended the call, the bet is confirmed and cannot be changed or cancelled.
    International bank transfer Non-Australian resident contracted VIP customers, subject to RWWA’s approval Not permitted unless funds turned over
    Cash at any WA TAB agency in Western Australia Australian Residents Not permitted unless funds turned over
    As otherwise agreed in writing by RWWA Australian Residents Non-Australian resident (non VIP customer) Contracted VIP customers As agreed by RWWA

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