Why am I receiving a restricted country error message if I’m located in Australia?

TABtouch uses information tied to your internet connection to determine the country in which you are located. This message indicates that you were present in a restricted country. This may be due to the use of anonymising tools or services such as Anonymising Proxies, Virtual Private Networks (VPN), Tor, Satellite Providers and Hosting Providers.

What are anonymising tools or services?

Anonymising tools or services hide your location or prevent your location from being determined. They include Anonymising Proxies, Virtual Private Networks (VPN), Tor, Satellite Providers and Hosting Providers. These services can be often be running on your phone or desktop computer without you realizing.

How do I know if my connection is using anonymising technology?

There are ways for determining if you’re using an anonymising tool or service. The approach to doing so varies according to the device you are using to access the internet. You may need to seek expert help to do so. For more assistance, call our customer service team.